Refund policy

We want you to love what arrives. If something isn't right, here's how returns work at ROEV.

First — get the size right

Sizing is the most important step, so please measure before you order using our sizing guide — it takes only a few minutes.

Changed your mind? — 14 days

You can return your order within 14 days of receiving it, no reason needed. Request it directly from your account: log in → open your order → Request return, or email us with your order number. To be eligible, the kit must be unopened and unused, with the hygiene seal intact. Once we receive and check the return, we'll refund the item price plus standard delivery to your original payment method within 14 days. Return postage is your responsibility — we recommend a tracked service.

For hygiene reasons, kits whose seal has been broken can't be returned under change of mind. This doesn't affect your rights if something is faulty.

Wrong size?

If you've ordered the wrong size, email hello@roev.co.uk within 14 days of receiving your delivery with your order number. It's fine to have opened the box to check the fit against your own nails — just don't apply them. As long as the set is unworn and complete, we'll exchange it for the same design in your correct size, subject to stock — you post the set back to us, and we'll send the replacement at no charge.

Faulty or not as described

If your item arrives damaged, faulty or not as described, you're entitled to a full refund within 30 days under the Consumer Rights Act 2015. Email hello@roev.co.uk with your order number and a photo — we'll cover return postage and put it right, replacement or refund, your choice.